Customer’s Ambassador – Reward Program agreement – Terms & Conditions


Last update: August 13th 2020


You are reading this Ugami’s Ambassador’s Reward Program agreement – Terms & Conditions (“Ambassador Terms & Conditions”) because you are interested to become an Ugami’s Ambassador. These Terms & Conditions create a legally binding agreement between you and UGAMI (which we may refer to as “UGAMI”, “The Company”, “we”, “us”, or “our”) regarding your role as an ambassador for our brand.

Point of contact:

Please read these terms carefully and make sure you understand all the terms conditions before accepting to become an ambassador. UGAMI may revise these Customer’s Ambassador – Reward Program agreement – Terms & Conditions without notice by posting revised Customer’s Ambassador – Reward Program agreement – Terms & Conditions on its website.

If you think that there is a mistake or misunderstanding, please contact us via your point of contact. Your use of the Site is also governed by UGAMI’s Privacy Policy and UGAMI’s general Terms & Conditions where you can find on the website.


Your Role as an ambassador

Your participation as a UGAMI’s ambassador is solely to legally advertise our brand and products to receive store credit based on products purchased by individuals referred to UGAMI by your own channels.

Your tools as an ambassador

As an ambassador, you will receive an ambassador url linking to Ugami’s website and a specific discount code linked to your profile. Every time, a visitor comes to the website by using your referral link and make a purchase, you will be awarded by a referral. Every time a user is purchasing using the discount code linked to your profile, you will be awarded by a referral.

The ambassador url

How does it work?

When an ambassador promotes your products and services they use a referral URL which typically looks like this: “”.

When a customer clicks this link and lands on our website, the ambassador’s ID (1 in the example above) is stored in a cookie, within the customer’s browser. If the customer makes a purchase, the ambassador that the customer is tracking is awarded by a commission on the sale.

The cookie is considered as a necessary and the visitor does not have the ability to deactivate it within the Site’s options.

Is the referee tracked across all pages of the site?

Definitely. Since the ambassador’s ID is stored in a cookie, the visitor is tracked across all pages on the site.

How long does the tracking cookie stay in the customer’s browser?

The cookie’s expiration is set to 7 day.

Note: A visitor may clear their browser cookies at any time, in which case this visitor will no longer be tracked.

If a visitor clicks on 2 different ambassador links from 2 different ambassadors, which one is saved?

The last referrer will be saved in the cookie and be rewarded on the eventual purchase.

Risks of non-tracking people

There is a small risk that the referrals are not tracked properly if the visitor’s browser has removed the referral cookie. In that specific case, the referral will not be tracked, and the ambassador will not be awarded by the referral. Ugami is not responsible in that case and the referral will be lost.

Note: To make sure you the ambassador is capturing all the referees, we are advising to promote to use both the referral link and the discount code.

Discount code

How does it work?

Every ambassador is getting attributed with a unique and custom discount code for a value of 5%. Every time a purchase is made with this discount code, the ambassador is getting a referral.

Ugami’s discount code policy – monopoly through ambassadors

We will never communicate publicly any discount codes which are equal or above 5%. By doing so, we want to give a monopoly to the ambassadors for which they can always provide the best discount code existing on the market.

We reserve the right to create and communicate, for specific events, discount codes offering the free shipping to the client. Client would be then able to cumulate these codes with the ambassadors’ one.

If a visitor clicks on an ambassador link and uses a discount code assigned to that ambassador, does the ambassador receive double referrals?

No, the coupon’s owner will always win the referral, including if it is assigned to a different ambassador. The ambassador assigned to the coupon or discount code will always receive the referral, regardless if an ambassador link was used.


Can affiliates refer themselves and earn commission on their own purchases?

Yes. They can use their own discount code and would be also rewarded on their own referral.


We will not be liable for indirect or accidental damages (loss of revenue, commissions) due to affiliate tracking failures, loss of database files, or any results of intents of harm to the Program and/or to our website(s).

We make no claim that our website will be error-free and we will not be liable for any interruptions or errors.

Store credits

Store credits of the sales are won when a visitor is making a purchase using one of the two ambassador’s tools.

The store credits are calculated on a percentage of the subtotal of the cart before any shipping fees.

If the customer asks for a refund or cancel his order the store credit will be cancelled. If the store credit has already been used by the ambassador, it would be deducted from the next referral.


The store credit rate is a progressive one, based on cumulative sales. Goal is to reward longer and stronger partnerships.

The progressive rate model applied for this agreement is the following:

Ambassador’s credits threshold Rate applied Cumulative net sales value from (in €) to Average orders needed to reach the tier from 0*
                – € 4% 0 125 5
               5 € 5% 126 625 21
             30 € 6% 626 +


Ambassador’s credits threshold: The amount of credits the ambassador needs to reach to be bumped to the next rate.

Cumulative sales value from/to: Value of the cumulative sales before shipping fees.

Rate applied: Commission rate applied to the threshold of sales.

Average orders needed: Represents the average orders needed to reach the tier from 0. Average order amount used is 30€.

E.g. the ambassador starts from 0 sales at a rate of 4%, if he refers 125€ in sales, he would have made 125 x 4% = 5.00€ as a credit store, all the next sales he will generate up to 625€ would be rewarded at 5%, etc.

Note: The commission rate applied is not split by orders. If the ambassador does not meet the requirements for going to next threshold, the lower rate will be applied.


Order Amount Rate applied Credit cumulated credits
1 30 € 4% 1,20 € 1,20 €
2 90 € 4% 3,60 € 4,80 €
3 30 € 4% 1,20 € 6,00 €
4 30 € 5% 1,50 € 7,50 €
5 30 € 5% 1,50 € 9.00 €


Ambassador’s credits threshold

The ambassador’s credits threshold is based on the cumulative credit won since the beginning of this agreement. The credits cumulation stops when the partnership agreement stops and is not renewed.

Your obligations as an ambassador

Obligation to advertise

You do not have any obligation to advertise our product, nor any advertising schedule to respect.

This program has been made to reward you for talking about our brand and referring people to our website.

However, you might be advised by Ugami’s team about some advertising methods, or periods to advertise to maximize the sales and your commissions. In that case, you will always have the right to choose to follow our advises, or not.

Inactivity is not sanctioned by any commission rate reduction. However, some internal events (ambassadors parties, team building, internal networking, etc.) might be restricted to only active members.

Bad behavior

You will represent the brand and must avoid bad behavior in public to keep partnering with Ugami.

Bad behavior could be one of the following list (not an exhaustive list):

  • Inappropriate advertisements (false claims, misleading hyperlinks, etc.).
  • Spamming (mass email, mass newsgroup posting, over advertising, etc.).
  • To harass, abuse, or threaten others or otherwise violate any person’s rights
  • Advertising on sites containing or promoting illegal activities.
  • Violation of intellectual property rights. Ugami reserves the right to require license agreements from those who employ trademarks of Ugami to protect our intellectual property rights.
  • Fraudulent transactions, suspected fraud.
  • Publishing or distributing of any obscene or defamatory material
  • Publishing or distributing any material that incites violence, hate, or discrimination toward any group


This agreement does not create an exclusive relationship between you and us. You are free to work with similar partnerships in any category.

Product handling when advertising

You are free to advertise our products as long you respect the bad behavior rules.

If you are advertising our products while mixing with products from another brands, you must identify clearly which products are Ugami’s ones and which one are not.

Public interaction between ambassadors

Each ambassador must respect publicly all Ugami’s ambassadors and team. Every issue between ambassadors involving Ugami’s must be solved internally.


There is no engagement when partnering with us. You can stop promoting us at any time.

If you want to stop partnering with us, you must tell us your will to stop by email to or to your internal point of contact.

If the ambassador’s obligations are not respected, we reserve the right to terminate any ambassador’s agreement at any moment, without any compensation.



You will have a specific area on the Site dedicated to the partnership where you will be able to see reports about your performance such as payout reports, Referral and purchase information.

You may also receive by us some additional reports or informational data.

Service interruptions

The company may need to interrupt your access to the Partnership program to perform maintenance or emergency services on a scheduled or unscheduled basis. You agree that your access may be affected by unanticipated or unscheduled downtime, for any reason, but that the Company shall have no liability for any damage or loss caused as result of such downtime.

Reverse engineering and security

You agree not to undertake any of the following actions:

  1. Reverse engineer, or attempt to reverse engineer or disassemble any code or software from or any of our services or services
  2. Violate the security of any of our websites or services through any unauthorized access, circumvention of encryption or other security tools, data mining or interference to any host, user or network

Relationship between the parties

Nothing contained within this Agreement shall be construed to form any joint venture, agency, franchise, business partnership or employment relationship.

Intellectual property

You agree that the intellectual property owned by us includes all copyrights, trademarks, trade secrets, patents, and other intellectual property belonging to Ugami.

You may not modify any of the Company’s asset, like logo, pictures or content in any form without having our written approval.

You hereby provide us a non-exclusive license to use your public name, trademarks, and servicemarks if applicable, other business intellectual property and any assets you developed involving any Ugami’s assets, product and/or intellectual property to be communicated on our Site.


We reserve the right to approve or reject any Ambassador Application in our sole and absolute discretion. You will have no legal recourse against us for the rejection of your Application.


You agree that any dispute between you and UGAMI shall be governed in all respects by Belgian law.

In case you have a complaint, please contact us first via your point of contact.